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Full Service Management

Empowering Your Living Experience with Information and Support

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Full Service Management

Welcome to our Full Service Management, designed to empower you with the information and support you need for a seamless and enjoyable investor experience.

Tenant “Soft Touch” Communications and Automation

One of the most effective tools to maintain your property is our drip email campaign. We send approximately 14 timely email reminders to your tenant reminding them to maintain your property. Most tenants appreciate a reminder to replace a filter or turn off water spigots when we approach winter avoiding broken pipes. In the spring we send out a reminder to replace the air filter in the furnace before switching to the cooling season which has dramatically reduced AC service calls.

Maintenance

A well-maintained property is part of an investment strategy grounded on asset management principles - an approach which pays dividends with higher rent, improved tenant relations, and better outcomes when it's time to sell. A well-maintained property not only rents faster but it also encourages the higher rent premium -delivering a greater return on your investment.

We also offer seasonal and quarterly maintenance specials to our enhance purchasing power. The key to good outcomes regarding the property's condition is maintaining the property in a way that prevents costly repairs!

  • Lawn Maintenance
  • HVAC Filter & Maintenance
  • Caulking and Painting
  • Appliance Maintenance
  • Plumbing Maintenance

These are some of the items we help facilitate in-order to maintain good maintenance practices. We also recognize the importance of enforcing the Lease agreements regarding the tenant's responsibility to maintain the property.

We utilize CRM systems to send regular e-mails to the tenants reminding them of regular maintenance requirements. We also send a reminder to replace air filters, winterize exterior spigots, clean gutters and check all drains for debris.

There are critical periods during the year when properties are at risk. Winter and spring is our wettest period and when problems related to moisture and water intrusion. Good maintenance practices include gutter cleaning and making sure downspouts are clear of debris.

Property Eviction Services

Identifying and scheduling the eviction labor to move the tenant out of the property (there is a fee to pay the labors which is a fee of the property owner). This is a requirement of the sheriff's department in order to move the tenant out of the property as quickly as possible. The Sheriff will not appear until the move out crew is on the property grounds. Coordinating withthe collection agency to collect a portion of past due rents.

We also offer seasonal and quarterly maintenance specials to our enhance purchasing power. The key to good outcomes regarding the property's condition is maintaining the property in a way that prevents costly repairs!

  • Issuing eviction notices
  • Filing for evictions with court house (the filing fee is a cost of the property owner).
  • Appearing in Court representing the property owner
  • Filing for the tenant to vacate the property with the Sheriff department.

Accounting and Reporting

With our property management accounting system software and customer service portal, getting information you need is easier then ever. You have access 24/7!

  • We provide insured depository services for the accounting of security deposits held in escrow which comply with all local and state code.
  • We maintain accounting of all reserve accounts with detailed reporting of anyservice and maintenance including copies or repair invoices, easy to read monthly reports and a year-end statement to simplify your tax preparation.
  • Collection of rent with our tenant friendly “Easy Pay” ™ system speeds up theprocess of payments, reduces mail-related delays, and creates positive landlord/tenant relations. A happy tenant is a good tenant!
  • ACH deposits for landlord equity disbursements. Quicker than mail and saves you a trip to the bank every month.
  • Electronic invoicing as a friendly reminder to your tenants. (3 days before therent is due an invoice is sent to your tenant via email and a copy can be sent to you as well.)
  • Automatic notifications alerting you of your deposits.

Advertising

MLS System

The most effective tool a Real Estate Broker can use to market your propertyin the local area is the MLS system. In the Northern Virginia area we have over 12,000 Realtors working collaboratively to place potential tenants in a property. As a member of the local Board of Realtors and the National Association in combination with Regional MLS system your property will be syndicated to over 100+ websites.

Interior Photos

Interior and exterior photographs are taken to present your property in the most effective way and to market it to the maximum potential.

Secure SentriLock Lock

Sentrilock ImageWe utilize NVAR (Northern Va Board of Realtors) approved lock boxes providing secure access for Realtors. The SentriLock system lock box uses a secure access key and pin code virtually eliminating risk. We receive notification of all Agents who enter your home and this provides us the means to follow up and obtain feedback.

Website Syndication

We syndicate your property to 100 plus websites which are available 24 hours a day. Many partner sites provide lead generation and contact management to make our efforts as effective as possible.

Frequently Asked Questions

How do I submit a maintenance request?

  • Navigate to our Maintenance Requests page, accessible from your Tenant Portal.
  • Follow the step-by-step instructions to submit a request.
  • For emergencies, contact our 24/7 emergency maintenance line.

What are the procedures for lease renewal?

  • Navigate to our Maintenance Requests page, accessible from your Tenant Portal.
  • Follow the step-by-step instructions to submit a request.
  • For emergencies, contact our 24/7 emergency maintenance line.

How can I pay my rent?

  • Navigate to our Maintenance Requests page, accessible from your Tenant Portal.
  • Follow the step-by-step instructions to submit a request.
  • For emergencies, contact our 24/7 emergency maintenance line.

What do I do in case of a property emergency?

  • Navigate to our Maintenance Requests page, accessible from your Tenant Portal.
  • Follow the step-by-step instructions to submit a request.
  • For emergencies, contact our 24/7 emergency maintenance line.

How can I stay updated on community events?

  • Navigate to our Maintenance Requests page, accessible from your Tenant Portal.
  • Follow the step-by-step instructions to submit a request.
  • For emergencies, contact our 24/7 emergency maintenance line.